So I haven't posted in a while because my laptop died...again. This was possibly the 6th time I have encountered a problem with my HP laptop and I am sick of putting more and more money into repairing it. Enough was enough. Time for a new computer!
My good friend Anna is in town visiting so today we went to the Apple store and I bought a MacBook! I've wanted a Mac for a long time and finally made the switch from a PC.
I absolutely love my new MacBook. Its so nice. But what is even nicer is that my laptop came with a free (after rebate) Ipod Touch. Oh my goodness, I had no idea how amusing those things are! I've been more fixated on finding apps and accessing the internet with that thing than actually using my new computer!
Lets see...what else is new in the world of Taylor?
My family has been hosting a few pool parties over the past few weeks - all have been very enjoyable.
I leave in less than two weeks for Siena, Italy! :)
I'm so excited! I wish I could say I've been vigorously studying Italian in preparation for my trip, but I've been so occupied with more immediate errands I must run before my departure.
I'll be heading off to the race tracks again this coming Wednesday - I hope to win even bigger than before! Tomorrow evening Anna, my brother and I are going to a performance of 39 Steps - I'll have to let you know how it all goes!
Showing posts with label internet. Show all posts
Showing posts with label internet. Show all posts
Monday, August 24, 2009
Thursday, July 9, 2009
Tech support employees rub me the wrong way
I understand that some jobs, particularly ones that deal with customer service, can be demanding and difficult. I get that. But I now have a problem with tech support employees.
UGH!
I called my laptop manufacturer today in an attempt to fix my wireless internet. I was on hold for a good while, then explained my problem (which is being UNABLE to connect to the internet) to a tech support employee, who then asked for all of my information and the computer's information. I spent 30 minutes talking with this man about my problem and listening to him repeat my email address 3 times to make sure he had the correct spelling before he finally says: "Well ma'am, the warranty has run out on your computer, so if you want to receive any further assistance from us today, you will need to buy a 14 day warranty for $49.99."
Ok.
1. Don't you think he should have told me that I could not receive any help from him after he already had my warranty information after 10 minutes of talking to me?
2. I am not going to pay $49.99 for him to tell me that I possibly have one silly little setting switched off.
3. What "further assistance" is he offering? I received absolutely NO HELP from him. To offer "further assistance" implies that I had somehow been assisted already.
So in response to this I politely say: "Alright, well I think I'd rather take my computer into a repair shop near me, but thank you."
He then has the balls to say: "Alright ma'am, if you like, you can always visit our website for troubleshooting."
Is that a joke? The whole reason I'm calling is because I CANNOT CONNECT TO THE INTERNET - which he is fully aware of.
"Well, I can't do that seeing as I can't connect to the internet," I say, in a suddenly less cheery and less polite tone.
"Oh, yes and I understand that ma'am. Is there anything else I can do for you today?"
"No, thank you."
Damn it, Taylor! Don't thank the man for doing absolutely nothing to help you and wasting your time!
I really have a problem being rude to others - especially people I don't know at all. Typically I think this is a good trait, because most things aren't worth getting into an argument. However, its times like these when I am frustrated and irritated that I wish I could be just a little more forceful.
Hopefully the Italians will teach me that.
UGH!
I called my laptop manufacturer today in an attempt to fix my wireless internet. I was on hold for a good while, then explained my problem (which is being UNABLE to connect to the internet) to a tech support employee, who then asked for all of my information and the computer's information. I spent 30 minutes talking with this man about my problem and listening to him repeat my email address 3 times to make sure he had the correct spelling before he finally says: "Well ma'am, the warranty has run out on your computer, so if you want to receive any further assistance from us today, you will need to buy a 14 day warranty for $49.99."
Ok.
1. Don't you think he should have told me that I could not receive any help from him after he already had my warranty information after 10 minutes of talking to me?
2. I am not going to pay $49.99 for him to tell me that I possibly have one silly little setting switched off.
3. What "further assistance" is he offering? I received absolutely NO HELP from him. To offer "further assistance" implies that I had somehow been assisted already.
So in response to this I politely say: "Alright, well I think I'd rather take my computer into a repair shop near me, but thank you."
He then has the balls to say: "Alright ma'am, if you like, you can always visit our website for troubleshooting."
Is that a joke? The whole reason I'm calling is because I CANNOT CONNECT TO THE INTERNET - which he is fully aware of.
"Well, I can't do that seeing as I can't connect to the internet," I say, in a suddenly less cheery and less polite tone.
"Oh, yes and I understand that ma'am. Is there anything else I can do for you today?"
"No, thank you."
Damn it, Taylor! Don't thank the man for doing absolutely nothing to help you and wasting your time!
I really have a problem being rude to others - especially people I don't know at all. Typically I think this is a good trait, because most things aren't worth getting into an argument. However, its times like these when I am frustrated and irritated that I wish I could be just a little more forceful.
Hopefully the Italians will teach me that.
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