Tech support employees rub me the wrong way

I understand that some jobs, particularly ones that deal with customer service, can be demanding and difficult. I get that. But I now have a problem with tech support employees.

UGH!

I called my laptop manufacturer today in an attempt to fix my wireless internet. I was on hold for a good while, then explained my problem (which is being UNABLE to connect to the internet) to a tech support employee, who then asked for all of my information and the computer's information. I spent 30 minutes talking with this man about my problem and listening to him repeat my email address 3 times to make sure he had the correct spelling before he finally says: "Well ma'am, the warranty has run out on your computer, so if you want to receive any further assistance from us today, you will need to buy a 14 day warranty for $49.99."

Ok.
1. Don't you think he should have told me that I could not receive any help from him after he already had my warranty information after 10 minutes of talking to me?
2. I am not going to pay $49.99 for him to tell me that I possibly have one silly little setting switched off.
3. What "further assistance" is he offering? I received absolutely NO HELP from him. To offer "further assistance" implies that I had somehow been assisted already.

So in response to this I politely say: "Alright, well I think I'd rather take my computer into a repair shop near me, but thank you."

He then has the balls to say: "Alright ma'am, if you like, you can always visit our website for troubleshooting."

Is that a joke? The whole reason I'm calling is because I CANNOT CONNECT TO THE INTERNET - which he is fully aware of.

"Well, I can't do that seeing as I can't connect to the internet," I say, in a suddenly less cheery and less polite tone.

"Oh, yes and I understand that ma'am. Is there anything else I can do for you today?"

"No, thank you."

Damn it, Taylor! Don't thank the man for doing absolutely nothing to help you and wasting your time!

I really have a problem being rude to others - especially people I don't know at all. Typically I think this is a good trait, because most things aren't worth getting into an argument. However, its times like these when I am frustrated and irritated that I wish I could be just a little more forceful.

Hopefully the Italians will teach me that.